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1 - The Illinois Orientation
Day 1
Illinois Shines SREC Course
Guidelines For Marketing Materials
Understanding RECs
Financial Implications For Customers
Accurate Portrayal Of Identity and Affilitations
Guidelines For Marketing
Sales and Marketing Interactions
Training and Conduct of Agents
Records Retention and Customer Protection
Consequences for Violation
SREC Incentive with TPO products
SREC Incentive with Purchase Products
Illinois Task

Illinois Task

✅

1 - The Illinois Orientation

Quiz

Who is responsible for ensuring that agents and subcontractors comply with marketing guidelines?
Open Slack
Only the agents and subcontractors
Only the Approved Vendors
Both Approved Vendors and their agents and subcontractors
The Program Administrator
When purchasing the system, how long on average does it take for the customer to receive the SREC payment after PTO
Open Slack
6 months
6-12 months
12-24 months
10 years
According to the guidelines, how long must an Approved Vendor retain each customer's sales or lease contract or PPA?
Open Slack
5 Years
10 Years
15 years and 6 months after system energization
20 Years
When conducting in-person solicitation at residential dwellings, what time restrictions should Approved Vendors follow?
Open Slack
Before 8:00 a.m. and after 8:00 p.m.
Before 9:00 a.m. and after 7:00 p.m.
Anytime during the day
After 10:00 a.m. and before 6:00 p.m.
When should a potential customer be shown the Illinois Shines Brochure?
Open Slack
Before you ever meet them
During the initial contact (at the door)
Before entering into an agreement with Aveyo
Both B and C
How should Approved Vendor agents handle situations where a customer's English language skills are insufficient to understand the information?
Open Slack
Continue the conversation in English
Find another representative fluent in the customer's language or use an interpreter
Terminate contact with the customer
Request the customer to bring a translator to the meeting
What is the purpose of providing the Illinois Shines Informational Brochure to the customer?
Open Slack
To promote the Approved Vendor's services
To inform the customer about the benefits of solar energy
To educate the customer about the program and its requirements
To provide contact information for the Program Administrator
What is a requirement for Approved Vendors and their agents regarding their identity and affiliations, according to the provided guidelines?
Open Slack
Agents are encouraged to wear badges but it is not mandatory.
Agents should claim affiliation with utilities or consumer groups to enhance credibility.
Accurate representation of identity and affiliations is mandatory, including wearing visible badges at all times.
False claims about identity and affiliations are permissible as long as they are not intentional.
Who may the ABP Program Administrator refer instances of potentially misleading or deceptive marketing to?
Open Slack
The Office of the Illinois Attorney General
Local authorities
Consumer protection groups
All of the above
Who gets the SREC payment for a lease or PPA
Open Slack
The customer
The EPC
The Finance Company (Sunnova, Lightreach, etc)
The sales rep
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